Code of Conduct:

1. Return all calls and emails asap (with-in 12 hours)

2. Always make a set appt time. The best way is to give

a 2-4 hour window.

3. Once appt. is set, make sure you keep them informed.

4. Make sure you are clean and presentable.

5. If you are doing any work on the home, carry a tarp to

make sure all of the areas you’ll be in are protected.

6. If you need to go into the home, take your shoes off

or wear booties.

7. Walk each job when completed and pick up all trash

and keep the area looking like you were never there.

8. Only use top quality products and try to support local

family owned businesses (from our site) before buying

from any big box store. We want to build our local

community. Big box store Chinese made products do

not last!

9. Always notify your people of the appt prior to going and

make sure there will be an adult present.

10. Never go into any home if an adult isn't present or

other arrangements are made.

11. Communicate, communicate, communicate. Always let

the customer know if you change the time.

12. Always leave a card (hopefully with a QR code) they

can use to help showcase your work.

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The number one complaint I have seen after 45 years in

sales and service is people that don't show up at their time

and don't let the customer know they will be late and what

the actual time they will be there. It can be a real pain

sitting and waiting and then getting news of a delay. This

can cause unneeded cancellations.

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Note: There are reminder softwares to text the home

owners.

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The number two complaint is workers that go to a home and

leave a mess. This usually means the worker didn't protect

the area with a tarp or other means to keep it the same

way they found it. Nothing is worst then to make the job

location look worst then when you came. Make sure you bring the

needed tools to fix the job, and try to know what you will need by

having the H.O take pics of the needed repair.

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13. Always have a written estimate with a complete scope

of the work to be done and complete cost. The way to help

with your time is to have them take and text pics to you

before you go look at any job. This may help a lot to be

prepared for the job. If the diagnosis takes long and the

fee could be high. Give the customer a charge to diagnose

and let them know how confident the diagnostic fee will

be. Should you include the labor into the diagnostic fee.

Let them know the terms of the fee. Make sure each bid

form and contract, lists their cell and or email for follow up.

I strongly suggest you do a follow up email same day after

leaving. Lastly make sure they know about our web site; Frank has

been through a lot and likely has a referral for any other

needed service. There is a place for the customer to contact us directly to get a referral not on our site.

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The more everybody gets people onto our site. The more

people that will find you!! Finally Frank has been to

thousands of people's homes and work sites.

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What you do may reflect on the value-importance of all on

this site! Look to get all 5 star reviews.

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REMEMBER: ALWAYS LEAVE ON A GREAT NOTE!

OTHERS FROM THIS SITE WILL BE JUDGED BY

YOUR ACTIONS! ALSO, DO NOT CONTACT YOUR

FELLOW PARTNERS ON THIS SITE TO SELL YOUR

SERVICES TO THEM; IF YOU NEED A SERVICE DONE

BY SOMEONE YOU SEE ON OUR SITE, BY ALL

MEANS CONTACT THEM, BUT THE LAST THING WE

WANT IS FOR OUR PARTNERS TO BE SPAMMED.

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If you get a complaint, or a partner does call you to sell

their services; please contact 5staranswerman@protonmail.com and give us a summary of what happened. Please use the subject, “Complaint for name (yours) or name of your business”

 

Thank you for going through and adhering to our “Code of

Conduct” to ensure that we always offer the best customer

service.

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Preferred Services Team